1. Introduction

This Privacy Policy explains how the Mzaady Platform ("the Platform") collects, uses, stores, and protects user information when using the Platform. By using the Platform, you agree to this Privacy Policy.

2. Information We Collect

We collect the following information:

• Mobile phone number (mandatory for account creation)

• System-generated user identification number

• Transaction-related information

• Communications submitted through the Platform

Providing additional details such as email or address is optional unless required for a specific transaction.

3. Legal Basis for Processing

We process user data for:

• Contract performance

• Compliance with legal obligations

• Legitimate operational interests

• User consent where applicable

4. How We Use Information

User information is used to:

• Create and manage accounts

• Facilitate auctions and payments

• Communicate transaction updates

• Maintain platform security

• Prevent fraud or misuse

5. Payment Processing

Payments are processed through authorized third-party payment providers. The Platform does not store debit or credit card details.

6. Data Sharing

We do not sell or rent user data. Information may be shared:

• With payment service providers

• With authorized local operators (where applicable)

• With competent authorities when legally required

7. Data Storage & Security

User data is stored on secure cloud infrastructure provided by internationally recognized service providers. We implement reasonable technical and organizational security measures.

8. Data Retention

User information is retained only for as long as necessary to:

• Fulfill transaction purposes

• Comply with legal obligations

• Resolve disputes

After this period, data may be securely deleted or archived.

9. Authorized Processing

Data may be processed through authorized service providers in accordance with applicable safeguards.

10. User Rights

Users may request:

• Access to their data

• Correction of inaccurate data

• Deletion of their account (subject to legal retention requirements)

Requests may be submitted through official Platform support channels.

11. Cookies & Technical Data

The Platform may use essential technical tools necessary for system functionality and security. No intrusive tracking technologies are used beyond operational requirements.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

Effective Date: 20 March 2026

Issued by Mzaady Platform.